Do you have a question?
Where can I find my invoices?
You can find this by going to 'My orders' in your account and clicking on 'View order' of the order for which you want to view or download the invoice. Here you can view and download the invoice.
What are the delivery costs?
The delivery costs are calculated automatically for each order by weight and volume. The delivery costs are displayed after filling in the delivery address. There is no such thing as free shipping, we show you the actual costs that other suppliers ‘hide’ in their products when offering ‘free’ shipping, this makes us transparent and ultimately the cheapest. By making good agreements with our transporters we ensure that you get the lowest delivery costs possible. That way you always get the best deal!
My personal information has changed, where can I edit this?
You can change your details in your account under the heading 'My account'.
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Account
My personal information has changed, where can I edit this?
You can change your details in your account under the heading 'My account'. View
How can I receive your newsletters?
You can register by entering your e-mail address at the bottom of the page and then clicking on Subscribe or by going to 'Newsletter subscriptions' in your account and selecting the 'General subscription...
How do I unsubscribe from your newsletters?
Go to your account page and click on 'Newsletter subscriptions'. Deselect 'General subscription' and then click on 'Save' to unsubscribe. It is also possible to unsubscribe yourself by clicking on 'Unsubscribe...
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Ordering
How can I order?
Orders can only be placed via our webshop. We do not take orders by telephone or e-mail. However, we can offer live assistance via chat when placing an order.
I forgot to order something, now what?
As soon as an order is placed and paid for, it is no longer possible to add or edit something. You can order the forgotten product separately.
I made a mistake in my order, now what?
As soon as an order is placed and paid for, it is no longer possible to add or edit something. If you ordered the wrong product you can submit this product to be returned after receiving your order. You...
What are the delivery costs?
The delivery costs are calculated automatically for each order by weight and volume. The delivery costs are displayed after filling in the delivery address. There is no such thing as free shipping, we...
Can I cancel my order?
As soon as an order is placed and paid for, it is no longer possible to cancel the order. However, in most cases you can return the products or refuse upon delivery, see our return policy for the conditions...
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Order list
Where can I find my order list?
Your order list is the list icon at the top right of the page, next to the shopping cart.
What is an order list?
The order list is a list of favorites that you can compile with products that you use or order the most. This way you don't have to search for the right products every time.
How do I use the order list?
Very simple, with every product you see a list icon, click on the icon to add the product to your order list. You can remove products by clicking on the cross (x) in front of the product in your order...
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Delivery
What is the delivery time?
Orders that are placed and paid for on working days before 13:00 will normally be dispatched on the same day. We will keep you updated on the status of the delivery via e-mail. When ordering after 13:...
What if I'm not at home?
Is your order a parcel delivery and is nobody home? Then we will try to deliver the parcel at your neighbours or at the nearest collection point. The deliverer will let you know by leaving a note in your...
Can my order be delivered to another address?
During the ordering process you can edit the delivery address. As soon as an order is placed and paid for, it is no longer possible to edit the delivery address. If you want to change the date and time...
Can my order be delivered in the evening?
We do not offer deliveries on a specific time, check the track & trace information for the most up-to-date delivery details. Pallet shipments are usually delivered on working days between 8:00 and 18:...
What if my order is delivered on pallets?
Pallet shipments are usually delivered on working days between 8:00 and 18:00. Please make sure that someone is present at the delivery address on the day of delivery. You will receive an e-mail confirming...
Do you deliver outside The Netherlands and Belgium?
Yes! We deliver worldwide. The delivery costs are displayed automaticaly after filling in the delivery address.
I only received part of my order, where is the rest?
In most cases we will ship your order completely. The transporter will try to deliver your entire order at once. However, since it is offered as a parcel service, your order could be divided into partial...
Can I collect my order at your warehouse?
This is only possible if this is indicated at the checkout of your order in the shipping options.
Can I change the delivery time?
At first not but depending on your order you could do this on the website of the tranporter. For questions about this, we advise you to contact the local transporter.
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Pay
Which payment methods do you accept?
We are a modern web store and therefore we offer you various payment options. Our payments go through MultiSafepay and paying afterwards via Billink (only available in the Netherlands and in Belgium). ...
Can I pay after delivery?
Yes You can ! Within the Netherlands and Belgium you can choose to pay afterwards with our payment provider Billink.You can find this option at the payment options . Unfortunately for delivery outside...
Where can I find my invoices?
You can find your invoices by going to 'My orders' in your account and clicking on 'View order' of the order for which you want to view or download the invoice. Here you can view and download the invoice...
Why has my payment been rejected?
It is possible that the payment link has expired, as a result of which the payment is rejected and the order is automatically canceled. We request that you place the order again.
Can I order VAT-free from outside The Netherlands?
Orders delivered within the European Union can be ordered free of VAT. With a valid VAT number, the VAT will be deducted immediately upon completion of your order. If you are going to export the products...
Can I order VAT-free from outside the European Union?
If you have your order delivered to a country outside the European Union, the VAT will also be deducted without a valid VAT number. If you are going to export the products abroad then you can reclaim ...
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Returns
When can I return a product?
We provide you with a 14-day returning privilege for any reason. So "Just because.." is also a valid reason! For more on returns and conditions please check our Return Policy page. View
How do I return my order?
We request that you first complete the online return form. You can register your return here, here you will also find further instructions for returning your package. We will not process your return without...
How soon do I receive a refund after returning?
If everything meets our return conditions, the goods will be accepted and our administration will refund the purchase amount of the products within 14 days at the latest.
Can I return personalized products?
We cannot take back products personalized with your name or logo. These are specially made for you and are not included in our return options. If there is a complaint about a printed item, we ask you ...
My order arrived damaged, what now?
We request that you first complete the online return form. We ask you to add photos of the damaged package as an attachment. You can register your return here, here you will also find further instructions...
Can any product be returned?
The following items cannot be returned: Electronics whose seal has been broken, personalized products, clearance sale items, orders over 500 euros and products specially ordered for you.
Can I exchange a product?
This is not possible. If you want to order a different product, you must submit the wrongly ordered product as a return and then place a new order for the correct product.
How do I send my return?
After acceptance of your return registration you can deliver the package at the nearest collection point.
Is returning a product free?
If your return meets all the return conditions you can return the product at your own expenses due a PostNL point or another carrier as you preffer. Please use the label we provid ...
What are the conditions for returning my product(s)?
You can find the return conditions here. View
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General questions
Do you have a showroom?
We do not have a showroom or representative to keep our prices as low as possible. In our modern society, a visit from a representative is increasingly unnecessary. Because we invest in clear visual material...
Do you have a representative?
In our modern society, a visit from a representative is increasingly unnecessary. Yet it can happen that you are a very large customer and you want to talk to us personally. In that case, please contact...
I have a complaint, what now?
Do you have a complaint or do you disagree with something? We find that very unfortunate, because happy customers make us happy! We kindly request you to contact us. We will then process your complaint...
Can I get an extra discount?
Even cheaper? We are already the cheapest. With some products you do benefit from even lower prices if you purchase per pallet. If this is the case, this will be indicated in the price of the product. ...
Can I have disposables printed with my logo?
Yes, you can! Many of our disposables can be printed with your own logo or design. On our 'Brand it' page you can immediately see which disposables can be personalized and what it will cost you. View...
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Ordering Samples
Can I receive a sample?
Yes, in most cases you can! Our products are specially selected on quality, usability and appearance. We totally understand that you want to see and feel a product first before placing an order of great...
How I order samples?
You can order samples by purchasing the product "Samples" with art. nr. 9999 in our webshop. After placing your order we will ask you to compile a list of products that you would like a sample of, and...
When can I expect my samples?
Collecting samples can take a little time. Of course we always try to collect samples as quickly as possible. We strive to dispatch sample orders within about 5 working days. As soon as your order leaves...
Is there a maximum number of samples I can order?
Yes, you can order one sample from a maximum of 10 different products. Please contact us if you wish to order more than the maximum number of samples!
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