Do you have a question?
Where can I find my invoices?
You can find this by going to 'My orders' in your account and clicking on 'View order' of the order for which you want to view or download the invoice. Here you can view and download the invoice.
What are the delivery costs?
The delivery costs are calculated automatically for each order by weight and volume. The delivery costs are displayed after filling in the delivery address. There is no such thing as free shipping, we show you the actual costs that other suppliers ‘hide’ in their products when offering ‘free’ shipping, this makes us transparent and ultimately the cheapest. By making good agreements with our transporters we ensure that you get the lowest delivery costs possible. That way you always get the best deal!
My personal information has changed, where can I edit this?
You can change your details in your account under the heading 'My account'.


Complaint handling

Do you have a complaint or do you disagree with something? We are sorry to hear that because we are happy if you are happy!

We kindly ask you to contact us. We will handle your complaint and come with a possible solution. Because we are constantly working on improving our service, listening to your wishes and suggestions is very important to us. We are there for you and we would like you to come back with a smile!

File a complaint

We recommend you to check your order right after the delivery. Do you have a complaint in response to a product, delivery, ordering process or something else?

Let us know by contacting us via our contact form on the website or by sending us an e-mail to [email protected]. We kindly request you to explain your complaint as thorough as possible. Please indicate the products, delivery or possible cause in question, so that we can directly anticipate on it. Please take photos if necessary in order to give a complete picture of the complaint. We will keep you updated on your complaint by e-mail. We will try to solve your complaint as quickly as possible.