Do you have a question?
Where can I find my invoices?
You can find this by going to 'My orders' in your account and clicking on 'View order' of the order for which you want to view or download the invoice. Here you can view and download the invoice.
What are the delivery costs?
The delivery costs are calculated automatically for each order by weight and volume. The delivery costs are displayed after filling in the delivery address. There is no such thing as free shipping, we show you the actual costs that other suppliers ‘hide’ in their products when offering ‘free’ shipping, this makes us transparent and ultimately the cheapest. By making good agreements with our transporters we ensure that you get the lowest delivery costs possible. That way you always get the best deal!
My personal information has changed, where can I edit this?
You can change your details in your account under the heading 'My account'.

TOGETHER WE ARE STRONG

Customer Service

 

Ordering Samples
Can I receive a sample?
Yes, in most cases you can! Our products are specially selected on quality, usability and appearance. We totally understand that you want to see and feel a product first before placing an order of great...
How I order samples?
You can order samples by purchasing the product "Samples" with art. nr. 9999 in our webshop. After placing your order we will ask you to compile a list of products that you would like a sample of, and...
When can I expect my samples?
Collecting samples can take a little time. Of course we always try to collect samples as quickly as possible. We strive to dispatch sample orders within about 5 working days. As soon as your order leaves...
Is there a maximum number of samples I can order?
Yes, you can order one sample from a maximum of 10 different products. Please contact us if you wish to order more than the maximum number of samples!
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Pay
Which payment methods do you accept?
We are a modern web store and therefore we offer you various payment options. Our payments go through MultiSafepay and paying afterwards via Billink (only available in the Netherlands and in Belgium). ...
Can I pay after delivery?
Yes You can ! Within the Netherlands and Belgium you can choose to pay afterwards with our payment provider Billink.You can find this option at the payment options . Unfortunately for delivery outside...
Where can I find my invoices?
You can find your invoices by going to 'My orders' in your account and clicking on 'View order' of the order for which you want to view or download the invoice. Here you can view and download the invoice...
Why has my payment been rejected?
It is possible that the payment link has expired, as a result of which the payment is rejected and the order is automatically canceled. We request that you place the order again.
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