Do you have a question?

Where can I find my invoices?
You can find this by going to 'My orders' in your account and clicking on 'View order' of the order for which you want to view or download the invoice. Here you can view and download the invoice.
What are the delivery costs?
The delivery costs are calculated automatically for each order by weight and volume. The delivery costs are displayed after filling in the delivery address. There is no such thing as free shipping, we show you the actual costs that other suppliers ‘hide’ in their products when offering ‘free’ shipping, this makes us transparent and ultimately the cheapest. By making good agreements with our transporters we ensure that you get the lowest delivery costs possible. That way you always get the best deal!
My personal information has changed, where can I edit this?
You can change your details in your account under the heading 'My account'.
The lowest price!
For more than 10,000 products

Ordering

How can I order?

Orders can only be placed via our webshop. We do not take orders by telephone or e-mail. However, we can offer live assistance via chat when placing an order.

I forgot to order something, now what?

As soon as an order is placed and paid for, it is no longer possible to add or edit something. You can order the forgotten product separately.

I made a mistake in my order, now what?

As soon as an order is placed and paid for, it is no longer possible to add or edit something. If you ordered the wrong product you can submit this product to be returned after receiving your order. You can also refuse your order upon delivery. Did you fill in the wrong delivery address? As soon as an order is placed and paid for, it is unfortunately no longer possible to edit the delivery address.

What are the delivery costs?

The delivery costs are calculated automatically for each order by weight and volume. The delivery costs are displayed after filling in the delivery address. There is no such thing as free shipping, we show you the actual costs that other suppliers ‘hide’ in their products when offering ‘free’ shipping, this makes us transparent and ultimately the cheapest. By making good agreements with our transporters we ensure that you get the lowest delivery costs possible. That way you always get the best deal!

Can I cancel my order?

As soon as an order is placed and paid for, it is no longer possible to cancel the order. However, in most cases you can return the products or refuse upon delivery, see our return policy for the conditions.